FAQ

  • If my car has a valid manufacturer’s warranty, and I buy your warranty, when it will take effect?
    Our warranty will take effect at the end of the manufacturer’s warranty. If you have a manufacturer’s warranty with a mileage limit (for example, 3 years/100,000 km) that will soon expire due to the mileage, please pay special attention to the start date of the warranty you are purchasing. It is important that there is no gap (uncovered period) between the manufacturer’s warranty and our warranty.
  • Where can I have my car inspected?
    An inspection can be done at our partners. Please contact us for additional details.
  • What happens to the warranty if the owner of the car changes?
    The warranty is linked to the car and goes along with the car to the new owner, similarly to a manufacturer’s warranty.
  • If I'll buy a one-year warranty, can it be extended?
    Yes. If the mileage and age of the car (150,000 km / 7 years) is not an obstacle, the warranty can be extended without an additional technical inspection.
  • If my car breaks down in Finland, what should I do?
    Please contact Autoni Insurance's customer service as soon as possible for more advice on how to proceed. If the car is not allowed or able to continue driving, call the roadside assistance helpline at (+372) 6 756 756.
  • How can I pay for the warranty?
    You can pay for the warranty via Open Banking or with a credit/debit card. To make the payment, you will be redirected to the web page of the payment service provider Montonio
  • Where can I find out more about the ins and outs of the insurance?
    A good place for that is to take a look at the Insurance Product Information Document aka IPID An IPID is designed to provide information on general insurance products in a standardised format to help the customer make a more informed buying decision.
  • I'm into legalese. Where can I find the full terms and conditions?
    Here we go. Vehicle Warranty Insurance Terms and Conditions cover the service in detail.